Your agents practiced on your customers. They don't have to.
When an agent struggles on a call, OttoQA catches it in minutes. Redo recreates that exact scenario. The agent practices it before their next shift. Not next week. That day.
Traditional training vs. Redo.
Traditional training
Generic. Scheduled. Weeks later.
A week of classroom slides and roleplaying with other trainees. Maybe a supervisor reads from a script. Then they go live.
The first real customer is the first real practice. If the agent freezes, the customer pays the price.
When agents struggle on a specific call type, the fix is "more coaching." Which means a supervisor sits with them for an hour next week. Maybe.
Training with Redo
Specific. Immediate. That exact call.
AI simulates real customer calls with your actual scenarios, your scripts, your edge cases. Voice, tone, pressure. All of it.
By the time an agent takes their first live call, they've already handled dozens of practice calls that felt real.
When OttoQA flags a low score, Redo generates that exact scenario. The agent practices before their next shift. Same day.
OttoQA finds it. Redo fixes it.
Most contact centers find problems and schedule coaching for next week. We find problems and fix them the same day.
Agent takes a live call.
Business as usual. The call happens. Could be great, could be rough.
OttoQA scores it instantly.
100% of calls scored. Quality, compliance, sentiment, coaching flags. If the agent struggled, OttoQA catches it in minutes.
Redo generates that exact scenario.
Not a generic training module. The specific call type they struggled with. An angry customer disputing a charge. A confused patient asking about coverage. Whatever it was.
Agent practices before their next shift.
Not next week. Not at the next team meeting. That day. They build muscle memory on the exact thing that tripped them up.
Next time that call comes in, they're ready.
Score goes up. Customer gets a better experience. Agent feels confident. Nobody else can close that loop this fast.
A pilot doesn't learn to fly by taking passengers. A surgeon doesn't learn by operating on patients. Why would a contact center agent learn by handling your customers?
Angry callers. Confused customers. Compliance traps. Missed sales.
Redo doesn't create generic training. It rebuilds the exact scenario your agent struggled with.
The angry caller
Customer is furious. Wants to cancel. Agent lost control. Redo rebuilds the same intensity so the agent can practice de-escalation and retention.
The confused patient
Healthcare caller doesn't understand their bill. Agent used jargon. Redo recreates the confusion so the agent learns to explain in plain language.
The compliance failure
Agent skipped the disclosure. Forgot verification. Redo puts them back in that exact moment so the right process becomes muscle memory.
The missed sale
Customer was ready to buy. Agent didn't ask for the close. Redo rebuilds the buying signal so the agent practices the right response.
Ready on day one. Not day sixty.
Here's what onboarding with Redo looks like.
Discovery + Scripting
We learn your business, your call types, your edge cases. Redo scenarios are built from your actual customer interactions.
Redo Simulations
Agents practice your calls with AI customers. Angry callers, confused callers, edge cases, compliance scenarios. Dozens of reps before going live.
Live + OttoQA Monitoring
Agents go live with full OttoQA scoring from call one. Any issues get caught immediately. Redo retraining kicks in same day.
Watch an agent redo a call in real time.
15 minutes. We show you Redo on a real scenario. No pitch deck.
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