Your clients are asking for QA data. Can you deliver?
You're running multiple programs with different QA forms. Your clients want proof of quality. Spreadsheets aren't cutting it anymore.
Every client wants different forms. You can't scale QA manually.
"We have 8 clients with 8 different QA forms."
Every manual evaluator needs to learn every form. When they leave, you start over. QA quality varies by who's scoring that day and which program they're scoring for.
Upload every form. OttoQA learns each one.
Each client program gets its own QA form in OttoQA. AI scores each call against the right form automatically. No cross-contamination between programs. No retraining when someone quits.
"Our client wants QA reports we can't produce."
They want weekly scorecards, trend data, compliance metrics, and coaching documentation. You're giving them a spreadsheet with 15 scored calls and hoping they don't ask how you picked those 15.
Client-ready data. Automatically.
Every call scored. Trends tracked over time. Coaching actions documented. Export a client report that shows real QA coverage, not a cherry-picked sample. The kind of reporting that renews contracts.
"We lost an RFP because we couldn't prove quality."
The bigger BPOs walk into the pitch with dashboards and AI scoring. You walk in with an Excel file. The prospect picks the one that looks like they take quality seriously.
Walk into the next RFP with OttoQA.
Show prospects your AI-powered QA platform in the pitch. Real dashboards, real data, real scoring methodology. Look like a 500-seat operation when you're running 30 seats. Win on quality, not just price.
One platform. Every client. Every form. Every call.
Multiple QA forms, one system
Upload every client's QA form. OttoQA scores each program against its own criteria. Add a new client program without hiring another QA analyst. The platform scales. Your headcount doesn't have to.
Client-ready reporting that retains contracts
Send your clients real QA data every week. Trend lines, compliance rates, agent performance by program, coaching outcomes. This is what keeps clients from shopping your seats to the next BPO.
Consistent scoring across every evaluator
Manual evaluators score differently. Monday morning scores don't match Friday afternoon scores. OttoQA scores identically every time. Your clients get consistency they can trust across every interaction.
Prove quality at scale without the headcount
A dedicated QA analyst costs $45K+/year. You'd need one for every 2-3 client programs to do it right. OttoQA replaces that cost and scores more calls than a team of five ever could.
What OttoQA evaluates for BPOs
See OttoQA score a real call from your industry. 15 minutes.
Real product on real calls. We'll use your QA form if you have one. No pitch deck.
Book a Demo →