Your contact center deserves better than a spreadsheet and a prayer.
Enterprise QA was built for enterprise budgets. OttoQA was built for everyone else.
You're doing QA the hard way. Here's how it changes.
Every one of these is a real conversation we've had with operators just like you.
"We score a handful of calls and pretend it means something."
A few random calls per agent per month. You know it's not a real sample.
AI scores a statistically valid sample. Or 100%. Your choice.
Every call scored against your own QA form. Under 30 seconds. Any language.
"We score calls. Nothing changes. Nobody acts on the data."
QA scores go into a report. The report goes into a folder. Agents keep making the same mistakes.
Weekly coaching plans generated automatically from real data.
Supervisors know exactly what to coach on this week. Specific behaviors. Tied to real calls.
"Everything I found was built for a company 10x our size."
Enterprise tools cost six figures, need IT, and require buying an entire platform just to get QA.
No IT. No platform to buy. Live in days. Not months.
Send us your QA form. We set it up. You log in and everything is already there.
See this in action. 15 minutes. No pitch deck.
Real product on real calls. No slides.
Book Your Demo →Built by a team that runs a contact center. Not a software lab.
Tom Laird has been running contact centers for 30 years.
He built OttoQA because he had the same problem you do. The big QA tools cost six figures and need IT. The alternative was spreadsheets and hope.
So he built something better for his own 600+ seat BPO. OttoQA runs on Expivia's real calls every day. The person who built this is managing agents right now.
"The impact on our customer experience and team performance has been incredible. Simple to implement, amazing results!"
"OttoQA has revolutionized how we analyze calls and coach our team. With faster insights and improved performance, our team is more effective than ever!"
Everything you need to run real QA. Nothing you don't.
No QA analyst required. No IT. No reports to run. You log in and it's all already there.
Every call scored against your QA form.
Your existing scorecards. Even Excel. Under 30 seconds. Any language.
See what's happening across all your calls.
Empathy. Compliance. Sentiment. The full picture.
Weekly coaching. Auto-generated.
What to coach this week. Specific. From real calls.
Every call summarized. No headphones.
30 seconds to read what took 8 minutes.
Score the right amount.
FDA-grade statistics. Or 100%. Your choice.
Voice, chat, email, help desk.
Same QA form. Same consistency. One platform.
Built for your industry. Not a generic platform.
Every industry has different compliance rules, different call types, and different ways to measure quality. OttoQA scores what matters in yours.
OttoQA vs. what you're doing now.
What's actually happening in your center today.
| Nothing | Spreadsheets | Hiring QA | OttoQA | |
|---|---|---|---|---|
| Calls scored/agent/mo | 0 | 4 to 8 | 10 to 20 | Valid sample or 100% |
| Consistency | None | Varies | Varies | Identical. Every time. |
| Coaching | No | No | Sometimes | Auto. Weekly. |
| 24/7 | No | No | No | Always |
| Multilingual | No | No | Maybe | Any language |
| Friday afternoon | — | Drops | Drops | Identical |
| Go live | N/A | Already | 30-90 days | Days |
| Contract | None | None | Employment | Month to month |
OttoQA vs. Level AI, Observe.AI, and CallMiner.
Real pricing. Real requirements. Sourced data.
| Level AI | Observe.AI | CallMiner | OttoQA | |
|---|---|---|---|---|
| Licensing model | Per seat | Per seat | Per seat or per hour | Usage-based. No seat licenses. |
| Minimum seats | Mid-market+ | 100+ | 60+ | No minimum |
| Standalone QA | Part of platform | Part of platform | Part of Eureka suite | Yes. QA only. |
| Setup fees | Custom (enterprise) | Custom (enterprise) | Custom implementation | $1,000 one-time |
| Contract commitment | Annual required | Annual required | Annual required | Month to month |
| Implementation | Weeks to months | Weeks to months | Months | Days |
| IT required | Recommended | Yes | Yes | No |
| Your QA forms | Custom scorecards | Custom setup | Custom categories | Your exact forms. |
| Auto coaching | Available | Coaching copilot | Separate product | Included. Weekly. |
| Built by operators | VC-backed startup | VC-backed enterprise | Software company | 600+ seat BPO. Daily. |
| Sell to small centers? | Mid-market and up | Enterprise | 60+ minimum | Any size. Built for you. |
Minimum seat requirements from vendor websites and FAQ pages. Annual commitment requirements from vendor pricing pages and industry reports (MiaRec, Ringly.io, Intryc, Vendr).
Live in days. No IT. No project plan.
Email us your QA form. Running by next week.
Send us your QA forms
The scorecards you use now. We turn every question into a precision AI prompt.
We calibrate on your calls
200-call proof of concept. You compare AI scores to yours.
Everything is there
Scores. Coaching. Summaries. Trends. No dashboards to build.
Send this to your boss.
The numbers that close the deal.
See OttoQA on real calls. 15 minutes. No pitch deck.
Pick a time that works. We'll show you the product, not slides.
Book Your Demo →Try these before you talk to anyone.
No signup. No email. Just useful.
QA Form Analyzer
Upload your form. Instant AI analysis of what's working and what's missing.
Analyze Your Form →Your agents are on the phone right now. Do you know what they're saying?
Most people can't believe this exists for a center their size.