One missed disclosure. One regulatory action.
FINRA, FDIC, state insurance boards, and consumer protection agencies are watching. Your manual QA catches 2% of calls. The regulators don't care about the other 98%.
Regulation doesn't scale with spreadsheets.
"Our agents handle disclosures differently every time."
Required disclosures must be delivered consistently. Word for word in some cases. Your manual QA catches maybe 10 calls per agent per month. The 390 other calls? You're trusting that training stuck.
Every disclosure checked. Every call.
OttoQA verifies that required disclosures were delivered on every single call. If an agent paraphrases when they should quote verbatim, or skips a required disclaimer entirely, you know within minutes. Not when the examiner finds it.
"Audit season is a nightmare."
Examiners want proof of systematic quality monitoring. You spend two weeks pulling together spreadsheets, call recordings, and coaching notes from five different places. Half of it doesn't match. You present it and hope for the best.
One click. Audit-ready export.
Every call scored against your compliance criteria. Every coaching action logged with the specific call that triggered it. Every trend tracked over time. When the examiner asks for documentation, you export it in one click. The prep that took two weeks takes two minutes.
"We can't prove fair lending compliance across all calls."
Equal treatment, proper language, consistent information regardless of caller demographics. You know your agents are doing it right most of the time. But 'most of the time' isn't what regulators want to hear. They want proof across every interaction.
Fair lending scored on every interaction.
OttoQA evaluates every call for consistent information delivery, equal treatment language, and proper disclaimers. Identify patterns that could indicate disparate treatment before a regulator identifies them for you.
Every call checked. Every disclosure tracked. Every audit covered.
Disclosure compliance automation
OttoQA is PCI-DSS compliant and verifies required disclosures, rate quotes, fee explanations, and terms delivery on every call. All PII data including account numbers, SSNs, and financial details is automatically masked and redacted before storage. If a disclosure is missing, you know today. Not when the complaint arrives six months later.
Examination-ready from day one
FDIC, OCC, state examiners, FINRA auditors. All of them want systematic evidence. OttoQA creates a continuous compliance record that stands up to examination. Not a retroactive documentation exercise.
PCI-DSS compliant with automatic PII masking
OttoQA is built for financial services. All personally identifiable information is automatically masked and redacted. Account numbers, SSNs, credit card numbers, routing numbers. Masked before storage, masked in reports, masked in coaching data. Your data handling meets PCI-DSS standards end to end. Agent security protocol adherence is scored on every call.
Consistent treatment monitoring
Fair lending, equal access, consistent information delivery. OttoQA tracks patterns across all calls. Identify inconsistencies in how different callers are treated before they become regulatory findings.
What OttoQA evaluates for financial services
See OttoQA score a real call from your industry. 15 minutes.
Real product on real calls. We'll use your QA form if you have one. No pitch deck.
Book a Demo →