OttoQA wasn't built in a software lab. It was built inside a 600+ seat contact center by people who run one every day.
Level AI. Observe.AI. CallMiner. They're built for companies with 500+ agents and IT departments. Per-seat licensing. Annual contracts. 60-100 agent minimums. If you're running a 30-seat center, they don't return your call.
So most contact centers do QA in Excel. Score 4-8 calls per agent per month. Pretend it means something. QA scores go into a report. The report goes into a folder. Nothing changes.
Expivia is a 600+ seat BPO in Erie, Pennsylvania. We run customer service, sales, and support programs for companies across the US. We tried the big QA tools. Too expensive, too complex, too much vendor overhead. So we built our own.
We built OttoQA to solve our own QA problems at Expivia. It runs on our calls every single day. If it broke, our operation would feel it immediately. That's different from a software company building something they've never had to use themselves.
Once we saw how well it worked, we made it available to other contact centers. Usage-based pricing. No seat licenses. Month to month. No IT required. Because those were the things that kept us from using the other tools in the first place.
OttoQA is backed by Ben Franklin Technology Partners, a Pennsylvania state-funded technology investment organization.
30 years in contact center operations. CEO of Expivia Interaction Marketing Group. ICMI Top 25 CX Thought Leader. Host of the Call Center Geek podcast (400K+ downloads). Author of "False Hustle." Member of the NICE CXone Executive Advisory Board.
Tom didn't come from software. He came from the floor. He's been an agent, a supervisor, a director, and now runs a 600+ seat operation. OttoQA was built from that experience.
Expivia Interaction Marketing Group is a 600+ seat, 100% USA-based BPO contact center in Erie, Pennsylvania. Customer service, sales, collections, healthcare, financial services. We handle it all.
OttoQA was born inside Expivia. Every feature, every workflow, every design decision comes from running a real contact center. When we say "built by operators," we mean the people building OttoQA are managing agents today.
2840 W 21st Street, Erie, PA 16506
15 minutes. Real calls.
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